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Restored Life is committed to protecting your privacy and maintaining the confidentiality of the personal information you share with us. This Privacy Policy explains how Restored Life collects, uses, protects, and discloses information obtained through our website and in connection with our services.

As a mental health practice, Restored Life maintains protected health information in accordance with applicable federal and Ohio laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable, and professional requirements established by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board.
 
1. Information We Collect
 

We may collect information that you voluntarily provide to us, including:

• Contact Information: Name, telephone number, email address, mailing address, and other contact information.

• Health Information: Information you provide in connection with seeking or receiving psychotherapy, assessment, or related services.

• Appointment Information: Information necessary to schedule, manage, and communicate about appointments.

• Billing and Insurance Information: Payment information, billing information, and insurance information when applicable.

• Website Information: Certain technical information may be collected automatically when you visit our website, such as browser type, device information, IP address, and general website usage information.

Please do not submit sensitive clinical or medical information through general website contact forms or regular email unless specifically instructed to do so through a secure method.
 
2. How We Use Your Information

 

Information collected by Restored Life may be used to:

 

• Respond to inquiries about services

• Schedule and manage appointments

• Provide psychotherapy, assessment, and related professional services

• Communicate with you regarding services or treatment

• Process billing, insurance claims, and payments

• Maintain appropriate clinical and business records

• Operate and improve our website and services

• Meet professional, ethical, legal, and regulatory obligations
   

3. Protected Health Information and HIPAA
 

Information collected as part of establishing or receiving healthcare services may constitute Protected Health Information (PHI) under HIPAA.

PHI is handled in accordance with applicable privacy and security requirements. More detailed information regarding how your PHI may be used or disclosed, and your rights concerning that information, is provided in Restored Life's Notice of Privacy Practices.

This website Privacy Policy is not intended to replace the Notice of Privacy Practices.
 
4. Information Sharing and Disclosure
 

Restored Life does not sell your personal or health information.

Information may be disclosed in circumstances permitted or required by law, including:

• With Your Authorization: Information may be shared with another person or organization when you provide appropriate authorization.

• Treatment Purposes: Information may be shared with healthcare professionals involved in your care when permitted by law.

• Payment and Healthcare Operations: Information may be used or disclosed when necessary for billing, insurance, payment processing, or healthcare operations.

• Service Providers: We may use third-party companies that assist with functions such as electronic health records, scheduling, payment processing, website hosting, secure communications, or other business operations. Appropriate privacy and security safeguards are used when required by applicable law.

• Legal Requirements: Information may be disclosed when required or permitted by federal or state law, including certain court proceedings or other legally valid requests.

• Health and Safety: Information may be disclosed in circumstances involving safety concerns or other situations in which disclosure is permitted or required by law.

5. Your Privacy Rights
 

Depending upon the type of information involved and applicable law, you may have rights concerning your health information, including the right to:

• Request access to certain health records

• Request amendments to certain information

• Request certain restrictions on uses or disclosures

• Request confidential communications

• Receive an accounting of certain disclosures

• Receive a copy of the practice's Notice of Privacy Practices

• File a complaint regarding privacy concerns without retaliation

Some of these rights are subject to limitations and exceptions established by law.
 
6. Data Security
 

Restored Life uses reasonable administrative, physical, and technical safeguards designed to protect personal and health information from unauthorized access, use, disclosure, alteration, or loss.

These safeguards may include secure electronic record systems, access controls, encryption where appropriate, secure communication methods, and procedures designed to limit access to confidential information.

Although reasonable safeguards are used, no website, email system, or method of electronic transmission can be guaranteed to be completely secure.
 
7. Electronic Communications
 

Email, text messaging, and website communications may carry privacy risks. Clients and prospective clients should avoid including highly sensitive clinical information in ordinary email, text messages, or website inquiry forms.

When appropriate, Restored Life may provide access to secure communication methods, including its electronic health record or client portal.

Submitting an inquiry through this website does not establish a therapist-client relationship.
 
8. Third-Party Services and Links
 

Our website may use or contain links to third-party services, such as scheduling systems, payment processors, electronic health record systems, analytics tools, or other websites.

Restored Life is not responsible for the privacy practices of independent third-party websites that you choose to visit. We encourage you to review their privacy policies before providing personal information.

When a third-party service handles PHI on behalf of Restored Life, appropriate agreements and safeguards will be maintained when required by HIPAA or other applicable law.
 
9. Cookies and Website Technology
 

Our website may use cookies or similar technologies to support website functionality, understand general website usage, and improve visitors' experience.

Website analytics and tracking technologies are configured with consideration for the privacy obligations applicable to healthcare providers. Visitors may also be able to control certain cookies through their browser settings.
 
10. Children's Privacy
 

Restored Life does not knowingly collect personal information from minors through this website without appropriate involvement or authorization from a parent, legal guardian, or other legally authorized individual when required.

Clinical services involving minors are subject to separate consent, confidentiality, and recordkeeping requirements.
 
11. Record Retention
 

Clinical and business records are maintained for the periods required by applicable federal and Ohio laws, professional regulations, contractual obligations, and legitimate business needs.

When information is no longer required to be retained, reasonable measures are taken to securely dispose of or de-identify it as appropriate.
 
12. Changes to This Privacy Policy
 

Restored Life may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

The effective date listed at the top of this page will be updated when material changes are made.
 
13. Contact Restored Life
 

Questions or concerns regarding this Privacy Policy or privacy practices may be directed to:

Restored Life
Kailynn VanHoesen, MSW, LISW-S
42 E. Rahn Rd., Suite 101A
Kettering, Ohio 45429

Phone: 937-902-3944
Fax: 326-529-4053
Email: kailynnvanhoesen@restored-life.org
Website: restoredlifetherapy.org

Professional and Privacy Compliance

Restored Life maintains privacy practices consistent with applicable federal and Ohio requirements governing mental health professionals and protected health information, including HIPAA when applicable and relevant requirements of the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board.